FAQs

Why launch an outlet? 

We hate waste! We've gradually accrued a fleet of bicycles which have seen light use from test rides at our in-person locations, as well as bikes that have light cosmetic imperfections from shipping and handling. We'd like to give these bikes a new life by selling them at discounted prices.
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Which bikes are part of the sale? 

We have a variety of bikes on offer, from framesets to full-builds. Expect a selection of models from Temple Electric to Adventure Disc, and everything in-between.
First come, first served.
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What condition are the bikes in?

You will find more detail about the condition of each individual bike on their respective product pages. We have also included photographs to illustrate the condition. We can assure you that any damage is very light and purely cosmetic, and will not effect how the bike rides. Some of the finishing kit may differ from the pictures and this will also be noted in the product description on each product page. If you're after a new bike at a lower price point, and aren't fussed about scuffs or scratches, this is for you.  
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What kind of warranty do the bikes come with?

All bikes are sold as seen, and have undergone a thorough service before being sent out. We still offer our standard lifetime frame warranty on all steel bikes, and 2 year warranty on our e-bikes, but warranty can only be claimed in the event of new defects after point of sale. Unfortunately, we cannot accept returns on outlet stock.
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How do I receive my order?

Collection in-person is not available on outlet purchases.
All orders are delivery-only, with free shipping available currently.
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How long will my order take to arrive?
Your order will be delivered within 7-10 business days of purchase.
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Are there alternative payment options?

We accept card payment and PayPal, but we cannot process Cycle Scheme payments on outlet inventory.
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Still have questions?

If you have further questions, contact our friendly customer service team via our main website's contact page.
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